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Complaints, appeals and disputes

Formal procedure under ABNT ISO/IEC 17065 for handling complaints, appeals and disputes.

Download procedure (PDF)

General Contact

Direct Contacts by Area

Renato Miziara

Technical Director

+55 (11) 98291-9613 [email protected]

Katia Prado

Administrative Director

+55 (11) 98715-3211 [email protected]

Ana Barros

Audit scheduling

+55 (11) 98624-0025 [email protected]

Vanessa Sousa

Contracts and Certificates

+55 (11) 96829-0840 [email protected]

Ricardo Filadoro

Sales and Technical

+55 (11) 99616-0541 [email protected]

Elaine Ferraz

Finance

+55 (11) 98200-3215 [email protected]

CTBC Brazil - Headquarters

Av. Guanabara, 162, 4th Floor, Jardim São Vicente, Itupeva, SP, ZIP 13.295-090, Brazil