Last updated: September 28, 2026.

This Privacy Policy describes how CTBC Brazil - Brazilian Technological Center for Conformity collects, uses, stores and protects the personal information of users who access our website and use our services, in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018 - LGPD).

1. Data we collect

We collect the following categories of personal data:

  • Data you provide: name, e-mail, phone, company and message, submitted through the contact and proposal request forms.
  • Browsing data: IP address, device type, browser, operating system, pages visited and time spent, collected automatically via cookies and analytics tools.
  • Attached documents: files submitted through the forms (for example, the conformity request form).

2. How we use your data

We use the data we collect to:

  • Respond to your questions and requests;
  • Prepare technical proposals and run certification processes;
  • Fulfill legal, regulatory and contractual obligations related to our activity as an accredited certification body;
  • Analyze how the website is used to improve the user experience;
  • Send communications related to contracted services, when applicable.

3. Data sharing

We do not sell personal data. We may share it only with:

  • Service providers that support the operation of the website (hosting, contact management platform, analytics tools);
  • Public authorities and regulatory bodies, when required by law or in response to legal determinations;
  • Accreditation bodies (such as CGCRE/INMETRO), when necessary to evidence the certification process.

4. Cookies

We use strictly necessary cookies for the website to work, as well as analytics cookies to understand how the site is used. You can manage non-essential cookies at any time through your browser settings or the consent banner, when available.

5. Storage and security

Personal data is stored in secure environments with access restricted to authorized staff. We adopt reasonable technical and organizational measures to protect it against unauthorized access, loss, alteration or destruction.

Data is retained only for as long as needed for the purposes for which it was collected or to comply with legal and regulatory obligations.

6. Your rights (LGPD)

Under the LGPD, you may at any time:

  • Confirm whether we process your data;
  • Access your data;
  • Correct incomplete, inaccurate or outdated data;
  • Request the anonymization, blocking or deletion of unnecessary data or data processed in breach of the law;
  • Request data portability to another service provider;
  • Revoke consent and request the deletion of data processed based on it;
  • Find out with whom your data has been shared.

To exercise any of these rights, write to [email protected].

7. Data Protection Officer

Requests related to the LGPD may be addressed to the Data Protection Officer (DPO) by e-mail at [email protected] or by phone at +55 (11) 4591-4074.

8. Data controller

The data controller is CTBC Brazil - Brazilian Technological Center for Conformity, headquartered at Av. Guanabara, 162, 4th Floor, Jardim São Vicente, Itupeva/SP, ZIP 13.295-090, Brazil.

9. Changes to this policy

This policy may be updated periodically to reflect changes in our practices or legal requirements. The date at the top indicates the last revision.

Talk to CTBC